LovUp — Terms of Service

Document type: Terms of Service / Terms of Use / End User License Agreement (EULA)
Version: 1.0
Effective date: June 3, 2026
Last updated: June 3, 2026

Important legal notice. This document is provided for informational and operational purposes and does not constitute legal advice. Review and approval by qualified legal counsel in each relevant jurisdiction is strongly recommended before production use. These Terms contain a binding arbitration clause and a class-action waiver (Section 19) that affect your legal rights. Mandatory consumer-protection rights that cannot be waived under your local law remain fully reserved (Section 18).

1. Acceptance of These Terms

These Terms of Service ("Terms") form a legally binding agreement between you ("you", "User") and KAMPLISH – DESENVOLVIMENTO DE SISTEMAS LTDA ("KAMPLISH", "we", "us", "our") governing your access to and use of the LovUp mobile application and related services (the "App" or "Service").

By downloading, installing, creating an account, or otherwise using the App, you confirm that you have read, understood, and agree to be bound by these Terms and by the LovUp Privacy Policy, which is incorporated by reference. If you do not agree, do not use the App.

2. Who We Are

Field	Detail
Legal entity	KAMPLISH – DESENVOLVIMENTO DE SISTEMAS LTDA
Trade name	KAMPLISH
CNPJ	35.977.805/0001-74
Address	Av. Marquês de São Vicente, 1619, Conj. 1510, Várzea da Barra Funda, São Paulo – SP, CEP 01.139-003, Brazil
Contact	support@lovup.app

3. Definitions

App / Service: the LovUp application (com.kamplish.lovup.app) and associated back-end features.
Partner: the other User with whom you are paired in a Couple.
Couple: the link between two paired Users.
User Content: any content you create, upload, or store in the App, including memories, photos, captions, quiz answers, lists, milestones, profile fields, and messages.
Pro / Subscription: the optional paid plan that unlocks premium features.

4. Eligibility and Age Requirements

You must be at least 18 years old (or the age of legal majority in your jurisdiction, if higher) to create an account and use the App.
By using the App, you represent and warrant that you meet this requirement, that you have the legal capacity to enter into these Terms, and that you are not barred from using the Service under any applicable law.
The App is intended for personal, non-commercial use by individuals in a relationship.

5. Account Registration and Security

You may register using an email and password, or via Sign in with Google or Sign in with Apple.
You agree to provide accurate, current, and complete information and to keep it updated.
You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at support@lovup.app of any unauthorized use or security breach.
You may not share your account, transfer it, or create an account on behalf of someone else without authorization.
We may suspend or terminate accounts that are inactive, fraudulent, or in violation of these Terms (Section 17).

6. Couple Pairing

The App is designed for two paired Users. Pairing is performed through a pairing code or invitation link (including links using the lovup:// scheme or /pair/... deep links).
When you pair, your shared content becomes accessible to your Partner, including memories, photos, quizzes, lists, games, check-ups, milestones, profile information, and (if enabled) your location.
You may enter information about your Partner. You represent that you have the right to provide it and to share content involving your Partner.
Unpairing stops future synchronization, but content already shared may remain in your Partner's account and on their device. Requests regarding shared content can be sent to support@lovup.app.
You are solely responsible for your decision to pair with, share content with, and disclose information to any Partner.

7. License to Use the App

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the App on devices you own or control, solely for your personal, non-commercial use.

You may not: (a) copy, modify, or create derivative works of the App; (b) reverse engineer, decompile, or disassemble the App except to the extent that applicable law expressly permits; (c) rent, lease, lend, sell, or sublicense the App; (d) remove proprietary notices; or (e) use the App to build a competing product.

All rights not expressly granted are reserved by KAMPLISH and its licensors.

8. User Responsibilities

You agree to:

Use the App in compliance with these Terms and all applicable laws;
Provide accurate information and maintain the security of your account;
Only upload content you have the right to upload and share;
Respect the rights, privacy, and dignity of your Partner and third parties;
Be responsible for your device, internet connection, and any related charges.

9. Prohibited Conduct

You must not, and must not allow others to:

Use the App for any unlawful, fraudulent, or harmful purpose;
Upload or share content that is illegal, infringing, defamatory, harassing, hateful, threatening, sexually exploitative of minors, or that violates another person's privacy or rights;
Upload content involving any person who has not consented to its inclusion;
Impersonate any person or misrepresent your affiliation;
Attempt to gain unauthorized access to the Service, other accounts, or our systems;
Interfere with, disrupt, overload, or compromise the integrity or security of the Service;
Introduce malware, scrape, or use bots or automated means not authorized by us;
Circumvent, disable, or interfere with security or access-control features (including subscription entitlements);
Reverse engineer or extract source code except as permitted by law;
Use the App to harass, stalk, or harm your Partner or any third party, or to track a person without their knowledge and lawful consent;
Resell, commercialize, or exploit the App or its content without authorization.

Violation may result in immediate suspension or termination and, where appropriate, referral to authorities.

10. User Content

10.1 Ownership

You retain ownership of your User Content. We do not claim ownership of your memories, photos, or text.

10.2 License to Us

To operate the Service, you grant KAMPLISH a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt (for formatting/compression and display), transmit, and display your User Content solely for the purpose of providing and maintaining the Service to you and your Partner. This license ends when you delete the content or your account, except (a) for content already shared with your Partner, and (b) to the extent retention is required by law or for backup/security for a limited period.

10.3 Your Responsibility

You are solely responsible for your User Content and represent that you have all necessary rights to it and that it does not violate these Terms or any law or third-party right.

10.4 Content Moderation and Removal

While the core couple experience is private between paired Users, we may remove or restrict content or accounts that we reasonably believe violate these Terms or applicable law, or in response to valid legal requests. We are not obligated to monitor User Content but may do so.

10.5 Backups

You are responsible for keeping your own copies of important content. We are not a backup service and do not guarantee that content will be preserved or recoverable.

11. Intellectual Property

The App, including its software, design, user interface, graphics, logos, trademarks (including "LovUp"), text, and all related intellectual property, is owned by KAMPLISH or its licensors and is protected by copyright, trademark, and other laws. Except for the limited license in Section 7, nothing in these Terms grants you any right, title, or interest in the App or our intellectual property. Third-party marks (e.g., Apple, Google) belong to their respective owners.

12. Subscriptions, Pricing, and Renewals

LovUp offers an optional paid plan ("Pro") that unlocks premium features. Free features remain available without a subscription.
Pricing, billing period, and features are presented in the App at the point of purchase and may vary by region and currency.
Subscriptions are sold as auto-renewing unless otherwise stated. Your subscription renews automatically at the end of each period at the then-current price, and the applicable app store charges your account, unless you cancel at least 24 hours before the end of the current period.
Manage or cancel your subscription through your Apple App Store or Google Play account settings. Deleting the App does not cancel a subscription.
Free trials or promotional offers, if any, convert to a paid subscription unless cancelled before the trial ends; unused trial time is forfeited upon purchase of a subscription.
We may change subscription pricing or features prospectively; where required by law, we will give you advance notice and, where applicable, the opportunity to cancel.

13. Payments, Refunds, and App Stores

All purchases are processed by the Apple App Store or Google Play and are subject to their terms. Subscription entitlements are validated through RevenueCat.
We do not process or store your payment-card details.
Refunds are handled by the relevant app store under its policies. We do not control and generally cannot issue store refunds directly. This does not limit any non-waivable statutory right of withdrawal or refund you may have under applicable consumer law (see Section 18).

14. Third-Party Services

The App integrates third-party services (including Supabase, Google/Firebase, Apple, Sentry, RevenueCat, and Google Maps). Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services, their availability, or their acts or omissions, except to the extent required by law.

15. Privacy

Your use of the App is subject to the LovUp Privacy Policy, which explains how we collect, use, and protect your personal data and describes your privacy rights. By using the App, you acknowledge the Privacy Policy.

16. Service Availability and Changes

We strive to keep the Service available but do not guarantee uninterrupted, error-free, or secure operation. The Service may be unavailable due to maintenance, updates, or factors beyond our control.
We may add, modify, suspend, or discontinue features at any time. Where a change materially reduces a paid feature, we will act consistently with applicable consumer law.
The App may require updates to keep functioning. Some features depend on your device, operating system, and internet connection.

17. Termination

By you: You may stop using the App and delete your account at any time through in-app controls or by contacting support@lovup.app.
By us: We may suspend or terminate your access, with or without notice, if you violate these Terms, if required by law, to protect the Service or other users, or if we discontinue the Service. Where required by law, we will provide reasonable notice.
Effect of termination: Your license to use the App ends. Sections that by their nature should survive (including Sections 10.2 limited retention, 11, 18–23, and 27) survive termination. Subscription cancellations are governed by the relevant app store (Section 12–13).

18. Consumer Rights (Mandatory Protections)

Nothing in these Terms limits or excludes any right you have under mandatory consumer-protection law that cannot be waived by agreement, including, where applicable:

the Brazilian Consumer Protection Code (Código de Defesa do Consumidor – Lei nº 8.078/1990) and the Marco Civil da Internet (Lei nº 12.965/2014);
EU/EEA and UK consumer-protection and digital-content legislation;
the consumer-protection laws of your state, province, or country of residence.

Where any provision of these Terms conflicts with a mandatory consumer right that applies to you, that mandatory right prevails to the extent of the conflict, and the remainder of these Terms continues in effect.

19. Dispute Resolution, Arbitration, and Class-Action Waiver

Please read this Section carefully. It affects how disputes are resolved.

19.1 Informal Resolution First

Before starting any formal proceeding, you agree to contact us at support@lovup.app and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved this way.

19.2 Binding Arbitration

Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the App that is not resolved informally shall be finally settled by binding arbitration on an individual basis, administered under the rules of a recognized arbitration body, conducted in the English language.

19.3 Class-Action Waiver

To the maximum extent permitted by law, disputes will be resolved only on an individual basis, and you and KAMPLISH waive the right to participate in a class, collective, or representative action.

19.4 Exceptions and Mandatory Carve-Outs

This Section does not apply where prohibited by the mandatory law applicable to you. In particular, consumers may have the non-waivable right to bring claims in their local courts and under their local law (see Sections 18 and 20). Either party may also seek injunctive relief for intellectual-property or unauthorized-access matters in a court of competent jurisdiction. Brazilian consumers retain the right to bring claims before the courts of their domicile under the Código de Defesa do Consumidor.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and, where the App is offered in other countries, by any mandatory local laws that apply to you.
Subject to Sections 18 and 19, the exclusive venue for disputes shall be the state or federal courts located in Delaware, USA — except that consumers may bring claims in, and have such claims governed by, the mandatory law of, their country, state, or province of residence, including, for Brazilian consumers, the courts of their domicile under the Código de Defesa do Consumidor.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the App is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the App will be uninterrupted, timely, secure, error-free, or that content will be preserved, accurate, or reliable. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply only to the extent permitted, and you may have additional statutory rights (see Section 18).

22. Limitation of Liability

To the maximum extent permitted by applicable law:

KAMPLISH and its affiliates, officers, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or content, arising out of or relating to your use of (or inability to use) the App.
Our total aggregate liability for all claims relating to the App shall not exceed the greater of (a) the amount you paid us for the App in the 12 months before the event giving rise to the liability, or (b) USD 50 (or the equivalent in your local currency).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, death or personal injury caused by negligence, or any non-waivable consumer right (Section 18).

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless KAMPLISH and its affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of the App; (c) your violation of these Terms or applicable law; or (d) your violation of the rights of any third party, including your Partner. This Section does not apply to the extent a claim results from our own willful misconduct or where prohibited by law.

24. Apple and Google App Store Terms

If you obtained the App from the Apple App Store or Google Play, the following additional terms apply:

These Terms are between you and KAMPLISH only, not with Apple or Google.
Apple and Google are not responsible for the App or its content, maintenance, support, warranties, or any claims relating to the App.
You must comply with the applicable App Store Terms of Service / Google Play Terms of Service.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as a user who obtained the App from the App Store.
You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist-supporting," and that you are not on any U.S. Government restricted-parties list.

25. Export Controls and Sanctions

You agree to comply with all applicable export-control and sanctions laws. You may not use or export the App in violation of such laws, and you represent that you are not located in, or a national or resident of, any jurisdiction where such use is prohibited.

26. Changes to These Terms

We may update these Terms from time to time. When changes are material, we will update the "Last updated" date and, where required by law, notify you in the App or by other appropriate means before the changes take effect. Your continued use of the App after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the App and may delete your account.

27. Miscellaneous

Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and KAMPLISH regarding the App and supersede prior agreements on the subject.
Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be enforced to the maximum extent permitted.
No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
Language. These Terms may be translated; in case of conflict, and except where mandatory local law requires otherwise, the version designated as authoritative governs.
Notices. We may provide notices through the App or to your registered email. You may contact us at support@lovup.app.

28. Contact

KAMPLISH – DESENVOLVIMENTO DE SISTEMAS LTDA
Av. Marquês de São Vicente, 1619, Conj. 1510, Várzea da Barra Funda
São Paulo – SP, CEP 01.139-003, Brazil
CNPJ 35.977.805/0001-74
Email: support@lovup.app