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Getting Started

What is LovUp?
LovUp is an app for couples to keep their memories in one place: a shared journal with photos and moments, quizzes and games, lists of places to visit, and a friendly-competition scoreboard. A private space, just for the two of you.
How do I create an account?
Download LovUp from the App Store or Google Play, open the app, and sign up with your email, or use Sign in with Google or Sign in with Apple. It takes less than a minute.
How do I pair my account with my partner's?
One of you creates an account and generates an invite code in the app. The other person enters that code on the pairing screen, and you're done: both accounts sync in seconds.
Is LovUp available for iPhone and Android?
Yes. LovUp is available for iOS (App Store) and Android (Google Play). You can each be on a different platform with no problem: everything syncs through the cloud.
Can I use the app before my partner joins?
Yes! You can explore the app and set up your profile. The shared features (journal, quizzes, scoreboards) come to life as soon as you pair up.
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Account

How do I change my email?
Open Settings > Account in the app to update your email. If you signed in with Google or Apple, your email is managed by that provider. Need help? Contact us using the form below.
How do I change my password?
Go to Settings > Account > Password to set a new password. Accounts using Sign in with Google or Apple don't have a LovUp password: access is handled by the provider.
I forgot my password. What do I do?
On the login screen, tap Forgot password and we'll email you a reset link. Check your spam folder too. If you use Google/Apple, sign in with the matching button.
How do I sign in with Google or Apple?
On the login screen, tap Sign in with Google or Sign in with Apple. Always use the same method on every device to access the same account.
How do I unpair from my partner?
In Settings > Pairing you can disconnect the accounts. Unpairing stops future syncing, but content already shared may remain in the other person's account. Questions about shared content: support@lovup.app.
How do I delete my account?
You can delete your account right in the app, under Settings > Account > Delete account. This removes your personal data per our Privacy Policy. If you can't, write to support@lovup.app.
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Subscription & Billing

Is LovUp free?
Yes! LovUp has a free version with most features. We also offer LovUp Devoted, with unlimited backups, more quiz options, and exclusive album layouts.
What's included in LovUp Devoted?
Devoted includes unlimited backups, more quiz packs, and exclusive album layouts, plus new features that reach subscribers first.
How do I subscribe to Devoted?
Open the Devoted screen inside the app and choose a plan. Billing is handled securely through your App Store (iOS) or Google Play (Android) account.
How do I cancel my subscription?
Your subscription is managed by the store:
  • iPhone: Settings > [your name] > Subscriptions > LovUp > Cancel.
  • Android: Google Play > Payments & subscriptions > Subscriptions > LovUp > Cancel.
You keep access until the end of the period you already paid for.
How do I restore my purchases?
Switched devices or reinstalled the app? Go to Devoted > Restore purchases using the same Apple ID or Google account as the original purchase. Access comes back in moments.
I want a refund. How do I get one?
Subscription refunds are processed by the store where the purchase was made:
  • Apple: reportaproblem.apple.com
  • Google: play.google.com/store/account
If you need help with the process, write to support@lovup.app.
Where do I find my invoices and billing history?
Receipts live in your store account: in the App Store purchase history or under Google Play > Order history. Apple/Google also email them to you with each charge.
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Payments

Which payment methods are accepted?
Payment uses the method on file in your App Store or Google Play account (card, store balance, carrier billing, etc.). LovUp never sees or stores your card details.
My payment failed. What should I do?
Check that your store payment method is valid and has funds, update the details if needed, and try again. Billing failures are handled directly by Apple or Google.
I was charged but Devoted didn't appear.
First tap Devoted > Restore purchases. If it still doesn't unlock, close and reopen the app. If it persists, contact us using the form below with the date and amount of the charge.
When does my subscription renew?
Renewal is automatic at the end of each cycle (monthly or yearly, depending on the plan) unless you cancel beforehand. The exact date appears on your store's subscriptions screen.
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Features

How do the quizzes work?
Every week we release a pack of relationship quizzes for you to answer. Your partner's answer only appears after you both answer the same question: no peeking!
How do I add photos and memories to the journal?
In the Couple's Journal tab, tap add to create a memory with a photo, date, place, and a note. It all goes into your shared timeline.
How do the places list and ratings work?
Mark the places you want to visit on your couple's list. After you go, each of you leaves a rating, and the average decides whether it becomes a favorite.
How does the game scoreboard work?
Log points for each match or challenge and follow the overall scoreboard to see who's ahead. Friendly competition that brings you closer.
Is there a home-screen widget?
Yes, on iOS there's a home-screen widget to keep a sweet reminder of your relationship always in view. Add it from your iPhone home screen like any other widget.
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Troubleshooting

I can't log in.
Make sure you're using the same method you signed up with (email, Google, or Apple). Check your connection, update the app to the latest version, and if it's a password, use Forgot password.
The pairing code isn't working.
Check that you typed the code exactly as shown and that it's still valid: codes can expire. Ask your partner to generate a new one and try again with a good connection.
My photos or data aren't syncing.
Syncing needs internet. Check your connection, confirm you're both paired and on the same account, then close and reopen the app. If it persists, update to the latest version.
The app is crashing or slow.
Try: closing and reopening the app, restarting your device, and updating to the latest version in the store. If it continues, let us know via the form with your device model and OS version.
I'm not getting notifications.
Check that LovUp notifications are enabled in your device settings and in the app, and that "Do Not Disturb" / battery saver isn't blocking them. Reopening the app usually restores delivery.
The app can't access my photos or camera.
Go to your device settings, find LovUp, and grant Photos and Camera permission. Then reopen the app so the permission takes effect.
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Privacy & Security

Who can see our photos and journals?
Only you and your partner. Privacy is our top priority: no one else, not even our team, has access to your private memories.
Is my data secure?
Your data is stored securely in the cloud and transmitted over encrypted connections. Learn more in our Privacy Policy.
How do I export my personal data?
You have the right to a copy of your data. Request it by emailing support@lovup.app from your account email, and we'll respond within the timeframe required by law.
How do I request deletion of my data?
You can delete your account in the app (Settings > Account > Delete account) or request deletion via support@lovup.app. We'll handle the request per our Privacy Policy.
Where can I read the Privacy Policy and Terms?
You'll find the Privacy Policy and Terms of Use in the footer of every page and inside the app.
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Accessibility

Does LovUp work with screen readers?
Yes, the app is built to work with VoiceOver (iOS) and TalkBack (Android). Found something hard to navigate? Tell us via the form below: we take accessibility seriously.
Can I increase the font size?
Yes. LovUp follows the text size set on your device (Dynamic Type on iOS / font size on Android), so just adjust it in your system settings.
Does the app have a dark mode?
LovUp is designed with a comfortable dark look that's easy on the eyes, day or night.
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